Terms of Service for Airlink Transport LTD
Welcome to Airlink Transport LTD. By booking our services, you agree to abide by the following terms and conditions. Please read them carefully to ensure a smooth and pleasant experience.
1. Fare Structure
Our fares are calculated based on the shortest route to your destination and are fixed at the time of booking. If you request a deviation from the pre-determined route, additional charges will apply, typically at a rate of £2.50 per extra mile, as determined by www.airlinktransport.co.uk.
2. Luggage Policy
Each passenger is permitted:
One medium-sized suitcase with combined dimensions (height + width + depth) not exceeding 160 cm (63 inches) and a maximum weight of 25 kg (55 lbs).
One carry-on bag with dimensions up to 55 x 40 x 23 cm (21.5 x 15.7 x 9 inches). Any additional or oversized luggage is the passenger’s responsibility and may not be accommodated due to vehicle space constraints.
3. Driver’s Authority
Our drivers reserve the right to refuse service to any passenger who is deemed a safety risk to themselves, the driver, or the vehicle.
4. Modifications to Booking
You are responsible for notifying our office of any changes to your travel plans, such as flight cancellations, delays, or changes in pickup/drop-off locations. Any alterations to the original booking may result in an adjusted fare based on the new itinerary.
5. Cancellation Policy
Cancellations are subject to the following conditions:
More than 12 hours before scheduled pickup: No cancellation fee, but a bank processing fee may apply for refunds.
6–12 hours before scheduled pickup: A fee of 50% of the total fare will be charged.
Less than 6 hours before scheduled pickup: A fee of 100% of the total fare will be charged.
No-show or unreachable passengers: No refunds will be issued.
Driver dispatched: No refunds once the driver is en route or at the pickup location. All cancellations must be communicated via phone or by replying to the booking confirmation email.
5.1 Changes to Pickup Time
Requests to change the pickup time within 12 hours of the scheduled time must be made by phone. We may not always be able to accommodate last-minute changes due to pre-assigned driver schedules, and we reserve the right to decline such requests or cancel the booking without refund.
6. Communication Requirements
Passengers must keep their phones active and accessible, as this is the primary method of communication for coordinating pickups. Failure to be contactable may result in being charged the full fare for the journey.
7. Locating Your Driver
We strive to ensure a seamless pickup experience at airports and ports. Please note the following:
Passenger Responsibility: Arrive at the designated pickup point on time and familiarize yourself with the location.
Driver Efforts: Drivers will make reasonable attempts to contact you and identify themselves, such as through signage or direct communication.
Support Availability: If you have trouble finding your driver, contact our support team for assistance.
Liability Disclaimer: While we provide support, we are not responsible if you are unable to locate the driver despite our efforts.
Contact Accuracy: Provide accurate contact details at booking to ensure smooth communication.
No Refunds for Alternate Transport: If the driver arrives at the pickup point and you choose alternative transportation without connecting, no refund will be issued.
Refund Discretion: Any refund decisions will consider the circumstances and costs incurred by the company, such as driver travel expenses.
8. Vehicle Cleanliness
Any damage or soiling of the vehicle by a passenger will incur a minimum cleaning fee of £35, with additional charges depending on the extent of the damage.
9. Vehicle Allocation
We aim to provide the vehicle type requested at booking. However, based on availability, you may be assigned a different vehicle, potentially larger, to accommodate your needs.
10. Flight Delay Policy
We accommodate flight delays of up to 1 hour from the scheduled pickup time at no extra cost. Beyond this, we reserve the right to cancel the booking and issue a full refund to the original payment method. We are not liable for additional costs incurred due to cancellations or the need for alternative transport.
11. Waiting Time
For airport pickups, we offer a complimentary 45-minute waiting period after the flight lands. Additional waiting time is charged at £12 per 45-minute increment. Early arrivals do not guarantee an earlier pickup, but we will make reasonable efforts to accommodate if the assigned driver is available.
12. Child Safety Seats
We offer complimentary child safety seats upon request, subject to availability. While we strive to provide suitable seats, we cannot guarantee availability or suitability for every journey.
Children under 3 must use a child car seat in most cases, except in taxis or minicabs where they may travel in the rear seat without a seatbelt if no child seat is provided.
Children aged 3 or older may travel in the rear seat without a child seat or seatbelt in taxis/minicabs if no child seat is available.
For minibuses, coaches, or vans, passengers must provide their own child seats if required.