Privacy Policy.
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Privacy Notice for Airlink Transport LTD
Last updated: May 2025
This notice explains what happens when Airlink Transport LTD collects your personal information through our website www.airlinktransport.co.uk or social media pages. We promise to keep your information safe and only use it as allowed by laws, including the General Data Protection Regulation (GDPR). Your data is stored securely, and only people who need to see it can access it.
Our Privacy Promise
- We will keep your information safe and secure.
- We will only use your information for the reasons we tell you about.
- We will let you know how we use your information and who we share it with.
What Information Do We Collect?
When you use our website or social media pages, we may collect:
- Your name
- Your email address
- Your phone number
- Your home address
- Your flight or travel details (e.g., flight number, pickup time)
- Your social media username (and if your account is public, we may see your posts, followers, comments, or bio)
We also collect details about how you use our website, like your IP address (a number that identifies your computer or device online). For more details, see the “Cookies” section below.
How Do We Use Your Information?
We use your information to:
- Book and manage your taxi or chauffeur transfer to airports or seaports.
- Answer your questions or feedback sent through our website or email.
- Send you updates about our services or special offers, but only if you agree.
Here’s how we use your data, why, and the legal reason:
What We Do | Why We Do It | Legal Reason |
|---|---|---|
Run competitions or prize draws you enter on our website or social media. | To manage the competition and pick winners. | You agree to join the competition, and we need your data to run it. If you don’t provide required details (marked with *), you can’t enter. |
Respond to messages you send us on social media (e.g., Twitter, Facebook, Instagram). | To identify you and answer your questions. | It’s in our interest to help our customers. We only collect what you share, and we may ask for more details to assist you. |
Send you marketing emails about our taxi services or offers. | To keep you updated on deals or new services. | You agree to receive these, or it’s in our interest to improve your experience. |
Reply to feedback or questions you send us. | To address your concerns. | It’s in our interest to respond to customers. |
Share your name and email with partners for marketing. | To send you offers from our partners. | Only if you clearly agree to this. |
Who Do We Share Your Information With?
We may share your information with:
- Our staff who handle bookings or provide services.
- Trusted companies that help with our marketing or customer service.
- Competition partners, but only for active competitions.
- Our social media partner, who manages some of our social media pages.
- Police, courts, or regulators if required by law or to report issues.
We may share your data with trusted partners who work outside your country, but we always make sure your information stays safe.
How Long Do We Keep Your Information?
- Competition data: Kept for 60 days after the competition ends, then deleted.
- Marketing data: Kept for 3 years from your last interaction (e.g., opening an email), then deleted.
- Social media data: Kept for 2 years, then deleted.
- Booking data: Kept for 1 year after your trip, then deleted, unless needed for legal reasons.
- If you tell us to stop sending marketing, we’ll keep a note of this to avoid sending more, unless you change your mind.
Your Rights Over Your Information
Under GDPR, you can:
- Ask to see your personal information.
- Ask us to fix, delete, or limit the use of your information if needed.
- Say no to how we use your information if you have a valid reason.
- Ask to move your data to another service.
To use these rights, contact our Data Protection Officer:
- Email: bookings@airlinktransport.co.uk
- Phone: 0203 504 9888
- Address: Data Protection Officer, Airlink Transport LTD, [Insert Your Company Address]
What If You’re Not Happy?
If you’re not satisfied with how we handle your information, you can complain to the Information Commissioner’s Office (ICO). Visit https://ico.org.uk/concerns/ for details.
Cookies
Cookies are small files saved on your computer when you visit our website. We use cookies to:
- Make our website work properly.
- See how you use our site to improve it.
- Show you personalized content or ads.
Types of Cookies We Use:
- Necessary: Needed for the website to work (can’t be turned off).
- Performance: Collect anonymous data to improve our site (you can opt out).
- Functionality: Save your settings, like language or preferences (you can opt out).
- Advertising: Show relevant ads from trusted partners (you can opt out).
Managing Cookies:
- You can block or delete cookies in your browser settings (check your browser’s “Help” menu).
- If you turn off all cookies, some parts of our website may not work properly.
- To opt out of non-essential cookies, update your preferences on our website.
Other Websites
Our website may link to other sites. This privacy notice doesn’t cover those sites, so please read their privacy policies.
Changes to This Notice
We will check this notice regularly and update it if needed. The date at the top shows when it was last updated.